Identifying users has additional perks, such as having persistent user data at UG and access to our user API. Gen Z social media app BeReal encourages its users to take a photo every day - a format designed to create a daily habit. Instead, you start defining your exact MAU count (user base) with the ids you send us. This cancels out MAU's dependency on unique browser sessions. With this feature, you can send precise user IDs for your end-users. When a different user with a different email address or account ID logins to your platform on the same browser's different windows and tabs. When a user visits your platform on the same browser’s different windows and tabs. Monthly Active User (MAU) for the general SDK/Live Chat will be defined as several unique users who sent or read the message in that particular month. When a user visits your platform on the same browser at different times. We do NOT count these kinds of logins as new monthly active users: ![]() When a user visits your platform after they delete browser cookies. When a user visits your platform on a totally different computer or browser. When a user visits your platform on a private (incognito) window. In the default method, we count these kinds of logins as new monthly active users: Learn more about monthly active users (MAU), the number of users that are active or have done something meaningful in your product or service each month. We link each end user's event history (seeing a guide or responding to the Promoter Survey) to their unique IDs. The container code installed on your platform recognizes unique browser sessions and creates unique user IDs for them. UserGuiding stores user history on browsers' local storage by default. Methods to Calculate MAU 1 - The Default Method: □ Important: MAU count is independent of the status of your content! If you have installed UserGuiding on your platform, MAUs will be calculated automatically, even if you do not have any active guides. Monthly active users (MAU) in a saas are the total active users during a period of a month.
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